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Customer Service, Privacy and Security Policy – ​​SUNWAVE

At SUNWAVE, we value a simple, secure and transparent shopping experience for customers worldwide.

1. Customer Service
Our service is fast and designed to facilitate your journey:

  • We have the virtual assistant Zaya, available to answer questions about products, sizes, prices, and deliveries in real time.​

  • If necessary, human support complements the service to ensure the best solution.

  • We respond to requests within a reasonable timeframe, respecting international time zones.​

  • Our commitment is to clarity, respect, and efficient resolution of any request.

2. Data Privacy
Your data is handled responsibly and transparently:

  • We only collect the information essential to process orders and improve your experience.​

  • Your data is not sold or shared with third parties without operational necessity.​

  • We follow international best practices for data protection, including guidelines compatible with regulations such as the GDPR (Europe).​

  • You can request access, modification, or deletion of your data at any time.

3. Information Security
Customer security is a priority:

  • We use encryption technologies (SSL) to protect all transactions.​

  • Payments are processed through secure and globally recognized platforms.​

  • We constantly monitor our systems to prevent unauthorized access.

Payment Methods

Payment Methods

  • Credit / Debit Cards

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