Question 1

Which countries do you ship to?

Accepted Answer

SUNWAVE ships across Europe, including Germany, the Netherlands, Spain, France, Italy, Portugal, Belgium, Austria, the United Kingdom, and many other countries.

Question 2

How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days. Estimated delivery times for most European countries are between 5–12 business days, depending on the destination and local courier services.

Question 3

Will I receive a tracking number?

Accepted Answer

Yes. Every order includes a tracking number, which is sent by email once the order has been dispatched.

Question 4

How can I track my order?

Accepted Answer

You can track your order using the tracking link provided in your shipping confirmation email.

Question 5

Why is my order shipped internationally?

Accepted Answer

To offer a wider selection of modern and exclusive products at competitive prices, some SUNWAVE items are shipped directly from our international partner warehouses.

Question 6

Are customs fees or import taxes included?

Accepted Answer

In most cases, no additional fees are charged upon delivery. However, customs policies may vary depending on the destination country. Any applicable import fees are determined by local customs authorities.

Question 7

What happens if my order is delayed?

Accepted Answer

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs inspections, high shipping demand, or local courier services. If your order experiences an unusual delay, our support team will assist you promptly.

Question 8

What happens if my package is lost?

Accepted Answer

If your package is confirmed lost in transit, SUNWAVE will provide a replacement or a full refund according to our shipping protection policy.

FAQ

Frequently asked questions